Help
Mobile massage FAQs
Cancellation, rewards and gift-card rules on this page are drafts and may change before launch.
General
What is Renton Massage?
A booking service for mobile massage: a licensed therapist comes to your home or hotel room in Renton, WA.
Which areas do you cover?
Renton ZIP codes 98055, 98056, 98057, 98058, 98059. The booking form checks your ZIP before anything else.
How soon can a therapist come?
Times open from about 60 minutes ahead, so a therapist has time to travel. That depends on who is free; it isn’t a guarantee.
Do I need an account?
No. You can book as a guest with your name, phone number and address.
Is there an age limit?
Yes. You must be 18 or older to book, and the person receiving the massage must be too.
Bookings & scheduling
How far ahead can I book?
Up to 10 days ahead.
Can I choose my therapist?
Yes. After you pick a time you see every therapist free then, with their own price. You can also book from a therapist’s profile.
How long are the sessions?
60, 90 or 120 minutes, depending on what each therapist offers.
Can I book for someone else?
Yes. Enter their address and a phone number the therapist can reach on the day.
Can two of us have a massage at the same time?
Make two bookings at the same time with two therapists. Four-hand massage isn’t offered.
Can I change my booking?
Changes to your setup or details are free up to 12 hours before the appointment.
How do I cancel?
Use the link in your confirmation. Cancelling more than 2 hours ahead is free; inside 2 hours you are charged 100% of the therapist’s price.
Choosing your setup
Do I need a massage table?
No. Choose “on your bed” and any therapist can work there. Choose “on a table” to see only therapists who bring one. Neither costs extra.
How much room does a table need?
About 7 × 5 feet of clear floor, plus room for the therapist to walk around it.
Can I use my own table?
Yes. Choose “on your bed” and mention your table in the note to your therapist.
Before, during & after
What should I prepare?
A clear space, a couple of clean towels, and parking or access instructions in the note to your therapist.
What should I wear?
Whatever is comfortable. You undress only as far as you want; the therapist works around the rest. See our guide on what to wear.
What if I’m running late?
If the massage can’t start within 10 minutes of the booked time because of a delay on your side, it still ends at the booked time.
Can I extend my massage on the day?
Ask your therapist. If they are free, the extra time is charged at their own price.
Should I tip?
Tipping is up to you. Any tip goes to your therapist in full.
Health & suitability
Can I book if I’m pregnant?
Book a prenatal massage, and check with your midwife or doctor first if you have any concerns.
What if I have an injury or medical condition?
Tell your therapist before you start. Ask your doctor first after surgery or if you have a condition that might be affected by massage.
Can a therapist refuse to treat me?
Yes, if they believe massage isn’t safe for you that day, or if they feel unsafe. Therapists offer massage only; any request for anything else ends the session.
Prices, payments & refunds
How much does it cost?
Each therapist sets their own price for each length. You see it before choosing them, and the full total before you book.
What is the service fee?
10% of the therapist’s price, shown as its own line at checkout.
Are late-night prices different?
Some therapists charge more for massages starting at 9:00 pm or later. Those times are marked, and the extra goes to the therapist.
When do I pay?
When you book, by card.
How do refunds work?
An eligible refund goes back to the card you paid with. Banks usually take a few working days to show it.
Rewards & gift cards
How do rewards work?
You earn 1 point per dollar of therapist price. 300 points = $10 off, 500 points = $20 off, 750 points = $30 off, on bookings of 90 minutes or more.
Do I earn points for referring a friend?
Yes: 100 points when a friend you invite completes their first booking.
How much can a gift card be?
Any amount from $25 to $250.
Do gift cards expire?
No.
Still stuck? Send us a message.